Frequently Asked Questions

First you need to remove the device from your app account by pressing and holding the device option from the Home screen. Or you can go into the device menu and click on the upper right icon to find the remove option on the bottom.

Next push the reset button until you hear a prompt sound and follow the same pairing process instructions.

The floodlight will still work when motion sensor detects movement even without the Wi-Fi connection. But you will not be able to receive notifications or turn the light on/off through the app. 

The motion sensitivity has three levels: Long (20 – 30 ft.), Med (13 – 16 ft.), and Short (3 – 10 ft.). Please check the distance setting to see if it needs to be adjusted.

Please also turn on the motion detection function in Motion Settings or Alarm Settings. 

Please make sure the device is using 2.4GHz Wi-Fi frequency. 5GHz is currently not supported.

Check if your device is too far away from the Wi-Fi router. There may also be too many walls between the router and the device that affects the signal. When you place a device too far from your router a Wi-Fi extender may be needed to widen your Wi-Fi range.

If you are not sure what may cause the offline issue, you can run the diagnosis function in the app. Click “Me” on the bottom of the app and selecting Settings ? Network Diagnosis. The app will automatically run a full diagnosis check for the network environment.  

Currently the app supports storage from 16-128GB and only supports FAT32 format.  

If your current SD card is exFAT or NFTS, please insert the SD card into your PC to format to FAT32. You can also try the “format” function in the app to see if the problem will be resolved.

Note: Please copy all important documents before formatting as all data will be deleted during the process. 

The app can support 120 devices in a single account. 

The code image should be parallel to the camera lens and placed at a distance about 5 – 8 inches away. If you cannot scan the code successfully, try positioning the code slightly further or closer. Please also be sure there is no reflection on your screen from sunlight or another light source that will block the QR code from being read.

If the device still will not register, select “Other Mode” in the top right corner of the pairing option to try pairing without the QR code scan. 

The Home Zone Smart app integrates different products into one app. Since the settings and menu options on the app will differ based on the device, user manuals are available for each device. Please visit our official website at www.homezonesecurity.com or contact our customer support for more information. 

Yes you can pair multiple cameras to your account. You can also use the “Smart” settings on the bottom of the app screen to have an action by one device trigger an action by another device.